Privacy Policy

1. Introduction

Artilumen ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website artilumen.com or submit an inquiry to us.

Please read this policy carefully. If you disagree with its terms, please discontinue use of our site.

2. Information We Collect

We may collect the following types of information:

• Contact Information: Name, email address, phone number, and company name when you submit an inquiry form.
• Inquiry Details: Product interests, order specifications, and messages you send us.
• Usage Data: Pages visited, time spent on site, browser type, and IP address (collected automatically via analytics).
• Cookies: Small data files stored on your browser to improve site performance and user experience.

3. How We Use Your Information

We use the information we collect to:

• Respond to your product inquiries and provide quotations
• Process and fulfill orders
• Send relevant product updates or promotional information (only with your consent)
• Improve our website and customer service
• Comply with legal obligations

4. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

• Service Providers: Third-party companies that assist us in operating our website (e.g., Formspree for form submissions, analytics providers).
• Legal Requirements: When required by law or to protect our legal rights.

5. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy or as required by law. Inquiry data is typically retained for up to 3 years.

6. Your Rights (GDPR)

If you are located in the European Economic Area (EEA), you have the following rights regarding your personal data:

• Access: Request a copy of your personal data we hold.
• Rectification: Request correction of inaccurate data.
• Erasure: Request deletion of your personal data.
• Restriction: Request that we limit the processing of your data.
• Portability: Request transfer of your data to another service.
• Objection: Object to our processing of your personal data.

To exercise any of these rights, please contact us at info@artilumen.com.

7. Cookies

Our website uses cookies to enhance your browsing experience. These include:

• Essential Cookies: Required for basic site functionality.
• Analytics Cookies: Help us understand how visitors use our site (e.g., page views, traffic sources).

You can control cookies through your browser settings. Disabling cookies may affect certain site features.

8. Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our website uses SSL/TLS encryption for all data transmission.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review their privacy policies.

10. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us: